Customer Service Specialist

Company Description

DSV - Global Transport and Logistics is dedicated to keeping customers’ supply chains operational by providing reliable and efficient transport and logistics services through air, sea, and road. As a global leader, DSV has a workforce of nearly 150,000 employees across more than 90 countries, consistently delivering exceptional customer service and high-quality solutions. The company is committed to fostering long-term, sustainable growth that benefits customers, employees, shareholders, and society. DSV also centers its business strategy around sustainable practices to drive positive change. Learn more at www.dsv.com.

Role Description

The One Source Customer Service Specialist plays a critical role in ensuring seamless operations and customer satisfaction within the organization. This multifaceted position encompasses responsibilities from both the Order Management and Data Integrity teams. The Specialist is responsible for managing all aspects of the order process, including communication, order processing, issue resolution, and performance tracking, with a focus on meeting or exceeding client expectations. Simultaneously, the Specialist oversees the coordination and maintenance of the quote process, ensuring accuracy in data input, identifying errors, and collaborating with internal teams for timely resolution. Precision in both order and quotation data is essential for maintaining operational efficiency. Additionally, the role involves providing support for supply chain analytics to optimize overall performance.

This is a full-time hybrid role, based in Kiryat Gat, Israel.

Qualifications

• Bachelor’s Degree from an accredited college in a related discipline, or equivalent combination of education and industry work experience.
• 3 years of experience in a direct or cross-functional capacity with client-facing responsibilities
• Experience in logistics, specializing in importing and exporting international shipments

Skills

• Broad and thorough knowledge of Purchasing & Inventory Control methods, principles, and practices.
• Effective oral & written communication skills.
• Strong customer service, vendor relations, and interpersonal skills.
• Self-motivated, energetic, and able to perform with minimal supervision.
• Excellent problem-solving skills.
• Ability to work in a dynamic team environment.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks and projects.
• Strong analytical skills with a focus on critical thinking and business process management.

Knowledge, and Abilities:

Computer Skills:

• Advanced level in Microsoft Office Suite with demonstrated proficiency in Excel (Able to work with pivot tables, use lookup formulas, Power Query, etc.).
• ERP System Experience.

Language Skills:

• Hebrew- Native
• English (verbal, reading, writing)- High level