Support Team Representative (Israel)

Who We Are

Zota is a global payment gateway technology hub — a one-stop shop for online businesses to accept payments from anyone, anywhere. With connections to 1,000+ financial institutions worldwide, we centralize global and local payment methods into one seamless payment page.

The role

We’re hiring an early-career, tech-savvy Support Representative to join our Hong Kong team.

You’ll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments.

A Full training is provided at the company’s expense.

What You’ll Do

• Troubleshoot and resolve customer issues via email, Slack & Skype
• Guide merchants through API integrations
• Support technical workflows behind our global payment gateway
• Collaborate with product & platform teams
• Identify bugs and provide product feedback
• Conduct manual QA and third-party interactions

Requirements

• Native level in one of the following languages: Chinese / Japanese / Korean- a must!
• Availability to work during weekends (including Shabbat)/holidays (from home)- a must!
• Strong English (written/spoken), customer empathy, and organizational skills.
• Curiosity and willingness to learn technical concepts (no engineering background required).

A few of our office benefits & perks:

• Growth opportunities!
• Private chef for breakfast and lunch.
• Annual bonuses
• Fully stocked kitchen
• Weekly happy hours
• Team events such as yoga classes, company trips, Sup Plus much more!

Interview process (fast and friendly)

Digital interview → Home Task → HR interview → Manager Interview → Integrity Test →Offer.

• CVs should be sent in English only*

What happens after you apply?

Our HR team is invested in creating the best candidate experience possible, so we will be in touch, once we have reviewed your CV, regarding any next steps. In the meantime, you can check out our website pages to learn more about us: https://bit.ly/zotacareers