Technical Customer Success Manager

Job description

Location: Israel / Hybrid (overlap with US EST hours)

Type: Full-time

About the role

We’re looking for a Technical Customer Success Manager to sit at the intersection of product, operations and customers. This role is critical to ensuring customers successfully adopt, deploy, and scale our AI-powered platform.

You’ll work hands-on with customers post-sale, helping them integrate our solution into their workflows, troubleshoot technical issues, and unlock maximum value. You’ll also be the voice of the customer internally—feeding real-world insights back into product and engineering.

This is a high-impact, customer-facing technical role, ideal for someone who enjoys solving real problems, working directly with users, and shaping an early-stage product.

What you’ll do

Customer onboarding & implementation

• Lead technical onboarding for new customers, including configuration, integrations, and workflow setup
• Support API integrations, data ingestion, and system connectivity where relevant
• Ensure customers go live smoothly and reach first value quickly

Technical support & problem solving

• Act as the primary technical point of contact for customer issues post-sale
• Diagnose, troubleshoot, and resolve product, data, or integration-related issues
• Partner closely with engineering on complex bugs or edge cases

Customer success & expansion

• Proactively monitor customer health and usage
• Identify blockers to adoption and propose solutions or workarounds
• Support renewals and expansions by demonstrating technical value and new capabilities

Product feedback & internal collaboration

• Translate customer feedback into clear, actionable insights for product and engineering
• Help define best practices, documentation, and repeatable implementation playbooks

What we’re looking for

Must-haves

• 2+ years of experience in a customer-facing role
• Ability to troubleshoot issues across product, data, and customer environments
• Excellent communication skills—able to explain technical concepts to non-technical users
• Willingness to work in US hours (EST).
• Customer-first mindset with a strong sense of ownership

What success looks like

• Customers onboard faster and adopt the product deeply
• Technical issues are resolved quickly and proactively
• Customer satisfaction, retention, and expansion improve
• Product decisions are informed by real customer usage and pain points

Why join us

• Be an early, foundational hire in a fast-growing AI startup
• High ownership and direct impact on customers and product direction
• Work closely with leadership, product, and engineering
• Opportunity to grow into senior CS, solutions leadership, or product roles