Technical Customer Success Engineer

About Port

At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C, we are in a phase of rapid growth with strong enterprise momentum.

Port acts as the central nervous system for engineering teams, enabling platform teams to unify their stack and expose it through governed golden paths for developers and AI agents. By combining engineering context, workflows, and actions, we help organizations move from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability.

As a product-led company, we aim to build a platform that fundamentally shapes how modern engineering organizations operate.

About the Rol

eAs a Digital Technical Success Manager, you will drive adoption and value realization across a scaled portfolio of customers. You will own customer health and outcomes end-to-end, combining project ownership, structured execution, and data-driven decision-making to deliver measurable impact at scale

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About Your Day-to-D

ayIn your day-to-day, you will take full ownership of customer health and outcomes, leading initiatives end-to-end from defining scope and success criteria through execution and delivery. You’ll work with customers to translate complex technical needs into clear, structured plans, guiding them through use cases, milestones, and KPIs to ensure real business valu

e.A big part of the role is building for scale. You will develop and refine digital success playbooks, templates, and automation to support a 1:many model, while engaging customers through scalable formats such as async QBRs, dashboards, and group session

s.You will proactively monitor account health using data and leading indicators, stepping in when needed with structured intervention plans to support at-risk customers and drive them back to succes

s.This role is highly cross-functional. You will partner closely with Account Managers on renewals and expansion opportunities, collaborate with Solution Architects on deeper technical needs, and work with Product teams to surface customer insights and identify patterns that can shape future developmen

t.What Success Looks Li

keWithin 90 day

s:Take ownership of your portfolio, complete onboarding, and lead initial customer intervention

s.Within 6 month

s:Drive measurable improvements in customer health and build scalable playbooks that reduce manual effort and increase impac

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Requireme

• nts3+ years of experience in DevOps, Software Engineering, or a technical customer-facing role such as Technical Customer Success, Technical Account Management, Solutions Engineering, or Support Engineer
• ingProven experience working with technical stakeholders such as VP R&D, CTOs, and engineering lead
• ersStrong project management skills with the ability to lead initiatives end-to-end and drive structured execut
• ionHands-on experience with developer tools, CI/CD, cloud infrastructure, and modern software development practi
• cesExperience managing a portfolio of customers in a scaled (1:many) model is a strong advant
• ageAbility to operate in a fast-paced, high-growth environm