Customer Technical Support

Technical Support Engineer

Admonis is a growing Israeli SaaS company providing unified platform solutions for e-commerce businesses (PIM, OMS, integrations). We manage mor then 300 system connectors.

The Role:

Provide technical support for B2B customers integrating our platform with their ERP/eCommerce systems. This is a hands-on technical position with growth potential.

Responsibilities:

- Guide customers and partners through API-based integrations (REST, JSON, XML)

- Troubleshoot data flow issues between systems

- Analyze logs and API responses to identify root causes

- Document technical issues and communicate with development team

- Train customers on platform capabilities and workflows

Requirements:

- 1-2 years' experience in technical support (SaaS/B2B software)

- Working knowledge of APIs - ability to read/test JSON/XML payloads

- Experience with API testing tools (Postman or similar)

- Strong analytical and troubleshooting skills

- Technical English - reading documentation

- Hebrew - native level

Advantages:

- Basic scripting/coding background (Python, JavaScript)

- Experience with eCommerce platforms or ERP systems

- Previous software implementation/training experience

Details:

- Location: Office-based, Petach Tikva

- Full-time position

If you enjoy solving technical challenges, helping customers succeed, and want to grow your technical skills in a dynamic environment - we'd love to hear from you.

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