VIP Customer Success Manager

The B2B department at Gett is successfully leading over 8,000 business customers.

We are looking for a rock star VIP CSM who will be the focal point for our VIP existing accounts.

You will play a key role in driving B2B department revenue expansion by ensuring the adoption, retention, and growth of Gett VIP customers while maintaining strong business relationships with our clients.

The VIP CSM will be measured by Retention & Growth and will own the full commercial, service, and operational aspects of each client's lifecycle at Gett.

Responsibilities:

• Meet the company's budget targets by increasing SOW.
• Identify new growth opportunities within existing accounts (branches, leads for new accounts).
• Increase the number of active accounts and usage among existing clients.
• Detect and monitor early signals of at-risk accounts and provide a path to resolve client issues.
• Monitor usage and identify gaps to ensure effective implementation and optimal value.
• Lead training sessions on new features and system updates to maximize platform value.
• Develop trusted relationships with decision-makers from strategic accounts, and project management activities focused on generating long-term growth.
• Gain insights for the customer success function through data analysis.
• Work closely with business stakeholders such as Global leaders, executive management, sales team, and marketing.
  
  

• Customer success/account management experience 2-3 years [B2B]
• Strong execution orientation.
• Working independently based on Targets and Goals, raising flags on time.
• Ability to gain trust and confidence with different customers.
• Ability to plan, while keeping a clear focus on deliveries.
• Strong analytical skills.
• Strong presentation skills.
• Strong oral and written communication skills.
• Strong ”Can Do” approach and Process Orientation.
• Hebrew speaker full proficiency -Must.
• High English speaker with high written/verbal communication skills - an advantage.