Customer Success Manager Public Sector

Disinformation, influence operations, and coordinated online manipulation threaten national resilience, public safety, and democratic integrity. From foreign adversaries to extremist groups, malicious actors exploit social media to spread harmful narratives, destabilize public trust, and shape public perception.

Cyabra’s solution equips government agencies, defense organizations, law enforcement services, and public institutions with the intelligence they need to detect disinformation, uncover coordinated attacks, and understand real public sentiment. Our platform empowers decision-makers with insights for supporting operational readiness, crisis response, and strategic communication across the public sector.

ABOUT THE ROL

EWe’re seeking a highly analytical, mission-driven, and solution-oriented Customer Success Manager (CSM) to support and grow relationships with public-sector clients globally

.This role goes well beyond classic account management. You will be a trusted adviser and intelligence partner, helping agencies operationalize Cyabra’s capabilities to

• :Seamlessly onboard, implement, and receive the required training to embed Cyabra’s capabilities into their daily workflows and mission operation
• sDetect and monitor online influence operation
• sIdentify harmful discourse trends during crises or geopolitical event
• sAssess narrative manipulation and foreign interferenc
• eDerive actionable insights to support missions, policy, and communication strategie

sYou’ll work cross-functionally with Cyabra’s Product, Sales, and Marketing teams to ensure public-sector clients receive exceptional strategic and technical value

.This is an exciting opportunity for someone passionate about the intersection of technology, national security, intelligence, and public-sector innovation, all within the fast-paced environment of a Tel Aviv startup

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RESPONSIBILITI

• ESServe as the primary point of contact for government and public-sector clients and ensure seamless onboarding and optimal customer satisfactio
• n.Provide best practices for social intelligence and long-term monitoring framework
• s.Deliver training, workshops, and deep-dive sessions tailored to intelligence teams, analysts, and senior stakeholder
• s.Support clients during high-stakes events, conflicts, crises, or misinformation surge
• s.Drive platform adoption, ensuring Cyabra becomes integral to their workflow
• s.Identify new use cases and cross-unit opportunities across ministries, municipalities, and defense organization
• s.Demonstrate mission impact that supports renewals and expansio
• n.Ensure CRM and all other internal systems are accurate and up to dat

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REQUIREME

• NTS3+ years of experience in Customer Success with experience in managing a diverse group of clients including governments or law enforcement agenc
• iesExperience working with public-sector or defense organizations (advantag
• e).Strong analytical skills with the ability to interpret complex data Excellent communication skills in English (both verbal and writt
• en)Ability to present confidently to senior government offici
• alsComfortable working independently in a fast-paced startup environme
• nt.Competency to understand customer use cases and needs, and to apply product capabilities to address th
• em.Self-driven, organized, proactive nature, and passion for serv
• iceWillingness to travel for client meetings, industry events and conferenc