Technical Account Manager

Cellxpert is looking for a Technical Account Manager to join our team. We are a boutique tech company with a cutting-edge SaaS product in the online marketing industry, trusted by global brands such as Fiverr, Elementor, and Lemonade.

This is a full-time position based in the heart of Tel Aviv.

As a Technical Account Manager, you will own and manage a portfolio of B2B clients, serve as the main liaison between clients and internal teams, and lead new client onboarding from technical setup through training. Success in this role requires deep product understanding, fast learning, and strong ownership across multiple parallel initiatives.

• Serve as the main point of contact for B2B clients, providing both business and technical support
• Onboard new clients end-to-end, including technical setup, customization, training, and ongoing support
• Translate client needs (both technical and business) into clear internal requirements, and communicate internal constraints and solutions back to clients
• Manage multiple clients, tasks, and projects simultaneously, ensuring nothing falls behind or between the cracks
• Handle billing-related inquiries and escalate issues when required
• Collaborate closely with internal teams to resolve client issues and contribute to product improvements
• Develop a deep understanding of the Cellxpert platform in order to troubleshoot issues, analyze data, and proactively identify solutions

• Excellent English communication skills, both verbal and written - Must
• Ability to quickly learn complex products and systems, and apply that knowledge independently - Must
• Experience in B2B client management with strong technical orientation - Advantage
• Basic technological understanding, with the ability to analyze data, identify patterns, and draw logical conclusions
• Strong sense of ownership and accountability over multiple concurrent tasks and projects
• Ability to “speak both languages” - technical and business - and act as an effective liaison between clients and internal teams
• Service-oriented, people-focused mindset with a proactive approach to problem-solving
• Highly organized, detail-oriented, and able to work under pressure in a fast-paced environment
• Demonstrated initiative and adaptability, with a willingness to learn and grow independently
• Strong interpersonal and teamwork skills, while being comfortable managing your own clients and responsibilities autonomously