Customer Relationship Management Manager

Wanted: CRM Manager for a fast‑growing fintech prop‑trading company.

This is a very rewarding full-time position.

The chosen candidate will build and own the company’s CRM strategy from the ground up, driving customer engagement, retention, and lifetime value through data‑driven, high‑impact lifecycle communications.

Job Responsibilities:

● Design and execute an advanced customer segmentation strategy using behavioral, demographic, and transactional data

● Develop, implement, and continuously optimize automated funnels (Welcome, Abandonment, Post‑Purchase, Retention, Winback, etc.)

● Write, design, and deploy compelling, on‑brand content for email, SMS, and additional direct channels

● Establish a rigorous A/B testing framework to improve performance across content, timing, and audience segments

● Analyze campaign performance, customer behavior, and funnel metrics; present insights and recommendations to leadership with a focus on CLV and ROI

● Support future scale by helping define long‑term CRM strategy and building a high‑performing CRM team as the company grows

Job Requirements:

● 5+ years of hands‑on experience managing and executing CRM campaigns in a high‑growth company or startup

● Deep expertise with leading CRM platforms such as Klaviyo, Omnisend, ActiveCampaign, or similar

● Proven experience developing sophisticated segmentation models and multi‑channel automation flows

● Exceptional copywriting skills with the ability to create impactful, action‑driving content for email and SMS

● Strong data orientation with experience running A/B and multivariate tests

● Excellent analytical skills with the ability to extract actionable insights from large datasets

● English — very high proficiency, close to first‑language leve