Customer Service Manager

Disinformation, influence operations, and coordinated online manipulation threaten national resilience, public safety, and democratic integrity. From foreign adversaries to extremist groups, malicious actors exploit social media to spread harmful narratives, destabilize public trust, and shape public perception.

Cyabra’s solution equips government agencies, defense organizations, law enforcement services, and public institutions with the intelligence they need to detect disinformation, uncover coordinated attacks, and understand real public sentiment. Our platform empowers decision-makers with insights for supporting operational readiness, crisis response, and strategic communication across the public sector.

ABOUT THE ROLE

We’re seeking a highly analytical, mission-driven, and solution-oriented Customer Success Manager (CSM) to support and grow relationships with public-sector clients globally.

This role goes well beyond classic account management. You will be a trusted adviser and intelligence partner, helping agencies operationalize Cyabra’s capabilities to:

• Seamlessly onboard, implement, and receive the required training to embed Cyabra’s capabilities into their daily workflows and mission operations
• Detect and monitor online influence operations
• Identify harmful discourse trends during crises or geopolitical events
• Assess narrative manipulation and foreign interference
• Derive actionable insights to support missions, policy, and communication strategies

You’ll work cross-functionally with Cyabra’s Product, Sales, and Marketing teams to ensure public-sector clients receive exceptional strategic and technical value.

This is an exciting opportunity for someone passionate about the intersection of technology, national security, intelligence, and public-sector innovation, all within the fast-paced environment of a Tel Aviv startup.

RESPONSIBILITIES

• Serve as the primary point of contact for government and public-sector clients and ensure seamless onboarding and optimal customer satisfaction.
• Provide best practices for social intelligence and long-term monitoring frameworks.
• Deliver training, workshops, and deep-dive sessions tailored to intelligence teams, analysts, and senior stakeholders.
• Support clients during high-stakes events, conflicts, crises, or misinformation surges.
• Drive platform adoption, ensuring Cyabra becomes integral to their workflows.
• Identify new use cases and cross-unit opportunities across ministries, municipalities, and defense organizations.
• Demonstrate mission impact that supports renewals and expansion.
• Ensure CRM and all other internal systems are accurate and up to date.

REQUIREMENTS

• 3+ years of experience in Customer Success with experience in managing a diverse group of clients including governments or law enforcement agencies
• Experience working with public-sector or defense organizations (advantage).
• Strong analytical skills with the ability to interpret complex data Excellent communication skills in English (both verbal and written)
• Ability to present confidently to senior government officials
• Comfortable working independently in a fast-paced startup environment.
• Competency to understand customer use cases and needs, and to apply product capabilities to address them.
• Self-driven, organized, proactive nature, and passion for service
• Willingness to travel for client meetings, industry events and conferences.