Information Technology Support Engineer

IT Support Engineer (Tier 2) – Help Desk

We are looking for a skilled IT Support Engineer (Tier 2) to join our internal IT team and take ownership of end-user support, infrastructure-level troubleshooting, and enterprise systems in a corporate environment.

This role is ideal for a hands-on IT professional who enjoys solving complex problems, working with Active Directory and domain environments, and supporting business-critical systems.

What you’ll do

• Provide Tier 2 technical support to company employees (phone, remote & on-site)
• Troubleshoot hardware & software issues on laptops, desktops, mobile phones and tablets
• Support enterprise applications including CRM, ERP (Tafnit), and BI systems
• Manage Active Directory – users, groups, permissions, onboarding & offboarding
• Perform domain-level administration and changes
• Handle PC assembly, upgrades, part replacements and deployments
• Own IT inventory & asset management (laptops, docking stations, peripherals, etc.)
• Act as an escalation point for Tier 1 and provide professional guidance

What we’re looking for

• Proven experience in a Tier 2 IT Support / IT Operations / Help Desk Engineer role
• Strong hands-on knowledge of Windows environments & IT infrastructure
• Active Directory expertise (user & group management, permissions, policies)
• Experience with domain administration
• Hands-on experience with PC hardware troubleshooting and assembly
• Experience supporting CRM / ERP / BI systems – strong advantage
• Service-oriented mindset, strong troubleshooting skills, and ownership mentality

Why join us?

• Work in a stable internal IT environment (not outsourced help desk)
• Exposure to core business systems and infrastructure
• High level of autonomy and technical ownership
• Opportunity to grow toward System, Infrastructure or IT Operations