Support Specialist

Support Specialist — Playnance

Full-Time | On-Site

Company Description

Playnance is a global technology company building the infrastructure behind on-chain entertainment platforms.

We power live gaming platforms and digital products used daily by a global user base, operating at real scale with real users.

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Role Description

We are looking for a Support Specialist to join our operations and support team.

In this role, you will provide support to platform users and B2B partners, helping resolve issues, answer questions, and ensure a smooth experience across Playnance-powered platforms.

This position is ideal for someone early in their career who is responsible, service-oriented, and eager to grow — not necessarily someone with years of experience.

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Responsibilities

• Providing day-to-day support to users and partners

• Handling inquiries via chat, email, or ticketing systems

• Troubleshooting basic platform and user issues

• Escalating technical issues to relevant internal teams

• Communicating clearly and professionally with users

• Helping maintain a high-quality user experience

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Qualifications

• Strong communication skills and clear written English

• Service-oriented mindset and high sense of responsibility

• Ability to stay calm and professional under pressure

• Attention to detail and problem-solving skills

• Comfortable working with users and resolving issues

• Ability to work in a fast-paced environment

• Interest in technology, gaming, or digital platforms

Previous experience in support or customer service is a plus — but not required.

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Why Join Playnance

• Work with real users on live platforms

• Be part of a fast-growing global technology company

• Gain hands-on experience in operations and support

• Grow quickly in responsibility and impact

• Join a young, motivated, and collaborative team