B2B Customer Support & Success Manager (Israeli Market)

About Bllink

Bllink is a global SaaS platform revolutionizing residential property management.

We work with property management companies and homeowners’ associations, enabling digital payment collection, supplier management, and financial tracking — all through one smart, efficient platform.

We are looking for a B2B Customer Support & Success Manager to join our core team and take ownership of the Israeli market.

This role combines hands-on customer support with long-term customer success responsibilities. You will work closely with business customers, help them solve operational challenges, and ensure they continuously get value from the Bllink platform.

• Provide high-quality B2B customer support to Israeli customers
• Handle technical and operational inquiries and resolve issues end-to-end
• Lead onboarding processes and deliver digital product training sessions
• Build strong, trusted relationships with business customers
• Monitor customer usage, identify risks and improvement opportunities
• Collaborate closely with Product, R&D, Operations, and Finance teams
• Lead internal projects and cross-functional initiatives
• Act as the voice of the customer and influence product improvements

• Proven experience of 2+ years in Customer Support, Customer Success, or B2B service roles — required
• Hands-on experience working with Israeli customers — required
• Significant advantage for candidates with experience in fintech, payments, or SaaS companies
• Ability to thrive in a fast-paced startup environment with multiple priorities
• Proven experience working under pressure and managing multiple tasks simultaneously
• Strong ownership mindset with the ability to lead independent initiatives
• Excellent communication and relationship-building skills
• Native-level Hebrew proficiency for daily customer communication — required
• Good English skills — an advantage
• Availability for a full-time, on-site position at our Tel Aviv office

• A role with real impact on customers and product direction
• Fast-growing startup with room for professional growth
• High-ownership environment built on trust and responsibility
• A smart, collaborative, and execution-focused team