Customer Support Manager

Game Story is a fast-growing mobile gaming company creating engaging experiences for players around the world. We are headquartered in the Bursa, Ramat Gan.

As we continue to grow, we’re looking for a Customer Support Manager who loves gaming, enjoys helping people, and knows how to solve problems quickly and effectively.

What You’ll Do

• Provide proactive, high-quality support to our players
• Engage with our player community and maintain ongoing communication throughout their journey.
• Monitor daily player activity to identify trends, detect issues early, and take action before they escalate.
• Collect player feedback and share actionable insights with Product, Monetization, and Development teams.
• Build and maintain an up-to-date knowledge base on game features, updates, and common issues.
• Collaborate with cross-functional teams to troubleshoot and resolve technical problems in real time.

What You Bring

• Native-level English – must.
• Excellent written and verbal communication skills with a friendly, clear tone.
• Strong problem-solving abilities and the capacity to think quickly under pressure.
• Ability to work independently while communicating effectively with multiple teams.
• Genuine passion for gaming and mobile apps- a strong advantage.
• High service orientation, patience, and professionalism in every interaction.