Customer Solutions Manager

A key role in a young company that aims to create real change. We are looking for someone with a big-picture mindset, curiosity, strong analytical thinking, and the ability to truly make things happen. Someone who enjoys working with customers, understands products, gets excited by data — and wants to be part of a company that strives to make an impact.

The position includes ongoing work with customers and leading processes end-to-end. In this role, the manager will oversee customer relationships, ensuring an excellent customer experienceThe role requires independence, initiative, high availability, strong analytical abilities, and problem-solving skills in a dynamic environment.

Responsobilities

• Delivering value to customers, including ongoing communication and addressing evolving needs
• Identifying growth opportunities, leading processes, and owning projects end-to-end
• Analyzing data and generating insights to improve performance and processes
• Working with various systems (CRM, analytics, automation, data tools)
• Continuous improvement of internal workflows and customer experience
• Collaborating with internal teams (Sales / Product / Technology / Marketing)

Qualifications

• At least 2 years of experience in one or more of the following areas: Growth / Marketing / Customer Success / Operations / Data / Product
• Strong Analytical Skills to interpret data and drive insights for client success
• High service orientation and experience working with customers/end users
• High comfort working with data, metrics, and KPIs
• Performance monitoring and the ability to translate data into decisions and execution
• High ability for self-learning and quick adaptation to new systems
• Excellent interpersonal communication and teamwork skills
• Strong organizational skills, ability to multitask, and work under pressure and shifting timelines

Strong Advantage

• Experience with analytics tools and SQL
• Experience with CRM / Marketing Automation / No-code platforms
• Understanding of digital products / UX / Customer Journey