Technical Services Manager

Company Description

Host & Found, established in 2004, specializes in delivering advanced IT and cloud solutions to customers across various sectors. Based on a dedicated Private Cloud infrastructure of the highest standards, the company ensures robust, efficient, and reliable services. Offerings include cloud services, virtual server hosting, Priority ERP system support, cybersecurity solutions, and more. Renowned for its exceptional customer service, Host & Found continuously invests in enhancing client experiences and fostering partnerships with its diverse customer base. The company is committed to delivering tailored, innovative solutions to meet the unique needs of both commercial and private entities.

This is a full-time on-site role for a Technical Services Manager located in the Tel Aviv District, Israel. The individual will be responsible for overseeing technical service operations, managing technical support teams, troubleshooting client issues, and ensuring efficient service delivery. Additional responsibilities include providing exceptional customer service, addressing client inquiries, and conducting technical training to support staff and customers when necessary. This role requires a proactive approach to solve technical challenges and maintain high levels of customer satisfaction.

• Strong experience in Technical Services, including managing and supporting IT systems and cloud solutions.
• Proficiency in Technical Support and Troubleshooting to effectively identify and resolve technical issues.
• Exceptional Customer Service skills, with a focus on maintaining client satisfaction and fostering long-term partnerships.
• Ability to deliver Training to team members and clients on technical products and solutions.
• Excellent teamwork, communication, and leadership abilities.
• Familiarity with Priority ERP systems, cloud infrastructure, and cybersecurity solutions is an advantage.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Proficiency in Hebrew and English, both written and verbal, is highly desirable.