Customer Success Manager

Company Description

PandaTS, a leading provider of high-performance technology for the online financial trading industry, is looking for a Customer Success Manager to join our growing team.

Role Description

• Act as the main point of contact for assigned clients.

• Guide customers from post-sale onboarding to full adoption of Panda products.

• Understand client needs and translate them into actionable tasks for internal teams.

• Balance business needs with customer expectations to drive long-term satisfaction.

• Optimize client performance and ensure successful product usage.

• Identify opportunities for revenue growth within existing accounts.

Qualifications

• 2–3 years of experience as a B2B Customer Success Manager or Project Manager. – Must

• Experience in the fintech industry. – advantage

• Proven ability to manage multiple projects simultaneously.

• Bachelor’s degree in Economics/Business. – advantage

• Experience in the online Forex or Gaming industry. – advantage

• Understanding of development lifecycles.

• Experience working with international clients.

• Excellent analytical and communication skills.

• Detail-oriented, organized, proactive, and a strong team player.

• Ability to work effectively with both business and engineering teams.

• Fluent English (spoken and written).