Customer Success Manager

Founded in 2002, AU10TIX is the global leader in AI driven identity verification and management, protecting the world’s largest brands against advanced fraud. The company’s future-proof product portfolio helps businesses provide frictionless customer onboarding and verification in 4-8 seconds while staying ahead of emerging threats and evolving regulatory requirements.

We are looking for a Customer Success Manager to join our great team and support our global customers.

Responsibilities:

• As a CSM you will be part of a global team whose mission is to enable our customers prevent fraud more effectively and win customers more efficiently.
• Be a trusted advisor to our customers by establish an excellent rapport.
• Understand the business needs, technical requirements, processes to deliver value.
• Collaborate with sales, solution engineer, product and R&D.
• Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
• Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
• Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
• Address customer problems directly, when possible, and educate them on how to do so themselves going forward.

Requirements:

• 4-5 years of experience as Customer Success Manager in B2B companies. Experience in SAAS/product companies is an advantage.
• Project management experience with excellent organizational skills.
• Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
• Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
• Ability to work independently as well as to operate alongside global teams.
• Strong analytical and problems solving skills.
• Strong technical orientation.
• English - must
• Willingness to travel.