B2B Support Manager

Company Description

Bllink provides an innovative financial solution tailored for building management teams, allowing them to efficiently collect, pay, track, and monitor financial activities remotely. With its user-friendly platform, Bllink offers property managers and tenants the convenience of seamless digital payments through a quick onboarding process. The platform includes a digital wallet for end-customers, making payments fast and effortless. By automating resource-intensive tasks such as manually collecting cheques and cash, Bllink revolutionizes property management and streamlines operational efficiency.

Role Description

This is a full-time remote role for a B2B Support Manager. The B2B Support Manager will be responsible for providing exceptional customer support, addressing client inquiries, resolving technical issues, and ensuring a seamless user experience. The role involves building and maintaining strong relationships with B2B clients, analyzing their needs, and developing solutions to enhance service satisfaction. Additional responsibilities include preparing performance reports and collaborating with cross-functional teams to improve customer success strategies.

Qualifications

• Strong customer support and communication skills, with an ability to build and maintain client relationships
• Problem-solving skills with experience in handling technical inquiries and ensuring client satisfaction
• Project management and organizational abilities with attention to detail and prioritization of tasks
• Proficiency in using customer support software and CRM tools
• Experience in the B2B or SaaS industry preferred
• Ability to work independently and effectively in a remote environment
• Prior experience in property management or financial technology is a plus
• Bachelor’s degree in Business Administration, Operations, or a related field is preferred