Operations Administration & Success Manager

Administration & Customer Success Manager

Location: Israel

Company: YouCC Technologies

Reports to: VP

Seniority: Senior

Team size: Managing ~20 people (direct + cross-functional coordination)

About the Role

YouCC Technologies is seeking a highly organized, people-oriented Senior Administrative & Customer Success Manager to lead our projects and operations while ensuring outstanding customer satisfaction and retention.

This is a leadership role that combines operational excellence, team management, and direct engagement with key customers.

Key Responsibilities

Administrative Management (Internal Operations)

• Lead, mentor, and support an administrative team of ~20 people.
• Manage daily office and operational processes across the company.
• Optimize workflows, documentation, and internal communication between departments.
• Oversee procurement, vendor management, scheduling, and resource allocation.
• Work closely with Finance, HR, and Delivery to ensure smooth business operations.
• Build and implement scalable processes to support rapid growth.
• Monitor KPIs, SLAs, and operational performance metrics.
• Support management in planning, reporting, and execution of operational projects.

Customer Success (External Engagement)

• Serve as the primary point of contact for strategic customers.
• Lead customer onboarding, business reviews, and ongoing relationship management.
• Understand customer needs and ensure optimal value from YouCC’s cloud & security services.
• Track customer satisfaction (NPS/CSAT) and drive improvement initiatives.
• Identify upsell/cross-sell opportunities together with the sales and delivery teams.
• Create customer success playbooks, processes, and documentation.
• Manage escalations, risks, and service expectations.

Qualifications

• 5+ years of experience in administrative management and/or customer success.
• Experience managing teams of 10+ people — must.
• Strong familiarity with tech, cloud, or cybersecurity environments — advantage.
• High-level project management skills and experience with cross-functional work.
• Excellent interpersonal communication, leadership skills, and service orientation.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong analytical and reporting capabilities.
• Fluent in Hebrew and English (spoken and written).

Personal Qualities

• Highly organized and detail-oriented
• Customer-driven mindset with strong ownership
• Ability to motivate teams and build strong internal culture
• Positive attitude, problem-solving approach, and resilience under pressure