Implementation Manager

Who are we?

All companies need to have a clear understanding of their financials to improve their cash performance. Yet, finance teams still rely on Excel to gather data from multiple bank accounts, making it difficult to see their cash positions, identify cash flow trends, and generate insights to help the business grow.

That's where Nilus comes in.

At Nilus, we're building a cash management platform for modern finance teams that provides real-time cash visibility, forecasting, and reconciliation - all powered by AI. Nilus is a fast-growing fintech startup backed by top VCs like Bessemer Venture Partners, Felicis, Better Tomorrow Ventures, and Symbol. We're all passionate about revolutionizing the role of finance teams today, and most of us - across engineering, sales, marketing, and product - come from previous roles at fintechs.

If you are passionate about simplifying complex problems, building things from the ground up, and working in an open, transparent, and collaborative startup culture then we would love to hear from you.

What we’re looking for

Our Implementation Manager will lead the Onboarding of our customers, providing technical guidance, ensuring project timelines, deliverables, and goals are met. Collaborating with Product, RnD, and the Customers Success Team to maximize value for our customers.

What you’ll be doing

• Lead new customer onboarding projects from kickoff through go-live, ensuring timely and successful implementations.
• Own and manage implementation timelines, deliverables, and coordination across cross-functional teams, while also hands-on executing the implementation itself, ensuring customers and internal stakeholders are aligned throughout the onboarding process
• Work closely with Sales, Product, R&D, and Customer Success teams to ensure a seamless handoff, high adoption rate, and product feedback loop.
• Identify opportunities to improve onboarding processes, documentation, and customer experience through feedback and operational efficiency.
• Represent the voice of the customer to provide input into every core product, marketing and sales process
• Serve as the primary contact for the onboarding of new customers, the training of platform end users
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.

Your qualifications

• 2+ years of customer success, implementation, or onboarding manager in a B2B SaaS company. Advantage for experience at a Fintech company / Accounting firm.
• Proven track record of working in a customer-facing role
• Strong technical mindset with a hands-on approach, including the ability to independently execute technical implementations.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step training & assistance, both written and verbal
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Strong analytical skills, with the ability to translate data into insights
• Fluent English