Help Desk

The Role

As a Helpdesk Technician, you'll be the frontline hero of IT support, tackling diverse technical challenges and enhancing user experiences daily. You'll dive into a dynamic environment where you'll diagnose and resolve issues across various platforms, collaborate with cross-functional teams, and continuously expand your tech knowledge. If you're passionate about problem-solving, thrive in fast-paced settings, and have a knack for translating complex tech concepts into user-friendly solutions, this role offers the perfect blend of hands-on experience and growth opportunities. Join us to make a real impact, turning IT headaches into seamless experiences for our users!

The day-to-day:

· Respond to user requests and inquiries via various communication channels (phone, email, chat, ticketing system).

· Diagnose and resolve technical issues related to computers, software, hardware, and networks.

· Escalate complex or unresolved problems to senior technicians or other IT teams.

· Record and update user information, issue details, and resolution steps in the ticketing system.

· Prepare and maintain documentation of IT policies, procedures, and best practices.

· Research and test innovative solutions and tools to improve helpdesk efficiency.

We're looking for:

· At least one year of experience in a Help Desk or IT Support role - must

· High level of English - must

· Experience working in a high-tech company - an advantage

· Experience working with Service Desk systems - an advantage

· Experience working with Jira – an advantage