FinOps& Customer Success Manager

TeraSky creates masterful solutions for customers during their digital transformation journey. We assist our customers to migrate to the cloud, manage to scale data center infrastructure, build software creation platforms, properly protect customers’ valuable data, and secure large-scale operations.

TeraSky is looking for highly skilled and experienced FinOps & Customer-Success Manager to join our team.

TeraSky is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing success programs, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.

The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.

Responsibilities

• Design, develop, and implement FinOps and customer success programs for Azure cloud, aligning with TeraSky methodology and best practices.
• Serve as a focal point for TeraSky’s cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices.
• Stay current on Azure programs, FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors.
• Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices.
• Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.

Qualifications

• At least 2 years experience as FinOps Manager, Business/Financial/Cloud Analyst, or equivalent
• Deep understanding of cloud services and costs, and proven experience with cost optimization in Azure, AWS
• Demonstrate proactive communication with customers, taking initiative, and exhibit an entrepreneurial mindset with a strong passion for ensuring customer success.
• Deep analytical, critical thinking and quantitative skills, ability to turn complex concepts into actionable recommendations
• Exceptional executor, fast and *Self* learner, a team player and great communication skills
• Experience in a customer facing role - MUST
• Excellent English (Verbal & written) - MUST

Advantages:

• Azure Certification: Azure Administrator (AZ-104) or/and Azure Fundamentals (AZ-900).
• Deep understanding of cloud services and costs, and proven experience with cost optimization in Azure, AWS.