Technical Account Manager

What You’ll Do

As a Technical Account Manager, you will be the trusted technical partner for our customers, ensuring they achieve maximum value from Mine’s platform. This role combines deep product expertise, hands-on technical troubleshooting (Triage and tier 2 support), and long-term relationship management.

You will:

• Serve as the primary technical point of contact for assigned customers throughout their lifecycle.
• Investigate and resolve all technical issues, serving as the first point of communication, and work closely with Product and Engineering to ensure timely and high-quality solutions.
• Develop a deep understanding of customer use cases and translate them into actionable insights for internal teams.
• Own communication around incidents, updates, and technical changes - ensuring clarity, transparency, and customer satisfaction.
• Deliver training, knowledge-sharing sessions, and documentation to empower customers.
• Advocate for customer needs within Mine, influencing product roadmap and prioritization.

Requirements

• 3+ years of experience in a Tier 2 engineer, Technical Account Manager, Customer Success Engineer, or similar technical customer-facing role.
• Strong troubleshooting skills with the ability to diagnose issues across APIs, integrations, authentication and data flows in complex cloud and SaaS environments.
• Experience working with technical stakeholders such as engineers, architects, and security teams.
• Excellent communication skills - able to translate complex concepts into clear, customer-friendly language.
• High ownership mindset with the ability to manage multiple accounts and priorities simultaneously.
• Familiarity with privacy, security, or data protection domains — an advantage.
• Comfortable working in a dynamic, fast-paced startup environment.
• A proactive, customer-centric approach and genuine passion for helping organizations succeed.

Mine is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture, which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Benefits:

Magic in the making:

We are shaping the future of data privacy

Over $40 million has been raised from leading investors in Mine

High impact, low ego: We care about helping people do great things

A real work-life balance!

Personal matters and family come first

Equipment to make you happy:

The latest MacBook Pro

Noise-canceling headphones

Awesome swag

Works important, but so is learning:

Online courses, books, and meetups

Professional conferences around the world

Inspiring colleagues

Relaxation room equipped with:

Meta Quest 3

Xbox One console with a TV that is way too big

Piano & 2 Guitars

3D Printer

Board games

We’re in this together:

1000 NIS/month to spend with Cibus and Wolt

All social benefits (incl. study fund)

Generous stock options plan

Hybrid model

You manage your own time

Free gym membership at the office building

Celebrating life:

Happy hours every Thursday

Celebrate holidays and special days

Special gifts for birthdays, newborns, weddings, and holidays