Technical Support Engineer

• Working hands-on with our customers using the best and most interesting technologies in the industry.
• Write and execute manual tests.
• Work with cutting-edge technologies such as Kafka, S3, Kubernetes, and more.
• Take ownership of testing environments and their deployments.
• Responsible for the installation, configuration, administration, and maintenance.
• Train customers on best practices, useful features, and opportunities to optimize performance.
• Work diligently with our technical teams (developers, PMs, and Research) to troubleshoot and resolve complex software issues, replicating customer environments and network problems as needed
• Use customer feedback and insights to improve our products, technical best practices, and technical materials. Provide feedback to Product Management teams and R&D.

Collaborate closely with the Sales and Customer Success teams to develop effective account strategies and identify new account opportunities, as well as a new business with existing accounts.

Required Technical Skills:

• 2-3 years of experience with Linux in IT/Support roles
• Advanced Linux skills

Familiar with Ubuntu/RHEL OS.

Familiar with Networking over Linux.

You are familiar with Docker/Kubernetes.

• Familiar with SQL commands
• Familiar with API concepts and Postman
• High level of English - speaking and writing.

It would be nice if:

• You have programming experience in Python / Pytest.
• You have experience in both cloud-based (AWS) and on-premise service and technology environments.

You have familiarity with Bash scripting.