Developer Support Engineer

The position is located in Netanya

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production - a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

Besides a wild ride and a lot of learning, we'll leap your career forward!

As a Developer Support Engineer at JFrog you will...
Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up JFrog applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
Ability to work in flexible hours and weekends while needed
To be a Developer Support Engineer at JFrog you need…
BSc or equivalent in Computer Science, Computer Engineering, or a related technical field.
2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE).
Proven ability to manage complex, escalated cases, involving multiple architectures across multiple platforms.
Deep experience in Linux (System Administration, Bash scripting, file systems).
Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading).
Ability to read and debug code in Java or another compiled language
Excellent spoken and written English.

Advantages

Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat.
Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform).
Graduates of advanced DevOps certification programs