Technical Support Specialist

Company Description

Afimilk Ltd., established in 1977, is a global leader in the development, manufacturing, and marketing of advanced systems for modern dairy farms and herd management. Known for innovation, Afimilk introduced groundbreaking technologies, including the first electronic milk meter, pedometer to monitor cows, dairy farm management software, and online milk analyzer. With operations in over 50 countries, Afimilk's solutions are used in thousands of farms globally to enhance performance, efficiency, and profitability. The flagship product, AfiFarm, is an automated modular system providing real-time data and analysis for effective dairy farm management.

This is a full-time Technical Support Specialist role located on-site in the North District, Israel. The Specialist will provide technical support to customers, troubleshoot system issues, and ensure customer satisfaction through problem resolution and guidance. Responsibilities include analyzing technical problems, answering support inquiries, and maintaining a high level of customer service. The role requires collaboration with cross-functional teams to enhance client experiences and manage technical issues efficiently.

• Technical Support and Troubleshooting skills to diagnose and resolve system issues effectively
• Customer Support and Customer Satisfaction skills to provide excellent service and resolve inquiries professionally
• Strong Analytical Skills for problem-solving and identifying root causes of technical challenges
• Proficiency in communication and interpersonal skills
• Ability to work on-site in the North District, Israel
• Technical background or relevant experience in dairy farm equipment is an advantage
• Ability to work collaboratively within a team and adapt to dynamic environments