Enterprise Customer Success Manager

Company Description

Tensorleap is an AI explainability and model analysis platform that helps data science and machine learning teams build reliable, high-performing models with confidence. By providing deep visibility into model behavior, guided error analysis, and concept-based testing, Tensorleap accelerates model development and shortens time to production. Our platform empowers teams to identify failure patterns, improve dataset quality, and validate model performance, enabling organizations to deliver more robust, trustworthy AI systems.

The Role

Tensorleap is looking for an Enterprise Customer Success Manager to champion our portfolio of enterprise clients. You’ll drive seamless onboarding, accelerate customer value, and nurture relationships across all levels (from hands-on users to executives). You will own renewals, uncover expansion opportunities and act as the customer’s strategic advocate to Product and R&D, ensuring their voice shapes Tensorleap’s innovation and growth.

What you’ll do

• Own the customer lifecycle for a book of enterprise accounts from onboarding, adoption, value realization and renewal.
• Partner with Tensorleap data scientists to manage customers onboarding, smooth implementations, and early wins.
• Build trust with senior stakeholders and run QBRs focused on ROI, adoption, and roadmap alignment.
• Own renewals and proactively de-risk churn. Evaluate and off qualified up-sell/cross-sell opportunities to Sales
• Monitor customer usage and health metrics to forecast risk / expansion and trigger playbooks.
• Channel prioritized feedback to R&D and advocate on feature requests and performance needs.
• Lead existing customers advocacy initiatives such as references, testimonials, and case studies with our Marketing team.

What you’ll bring

• 3+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
• Proven success in leading Executive Business Reviews and strategic planning engagements.
• Tech-savvy with a passion for product learning and the ability to translate complex concepts into customer value.
• Proven record of leading onboarding, adoption, escalation, and renewal management motions.
• Familiarity with Hubspot, Mixpanel and Vitally - Advantage
• Excellent communication and presentation skills, with confidence in engaging senior stakeholders.
• Team player and passion for collaboration - this role will work with some of our most strategic customers so must align closely to Sales, Data Science, Marketing, and Dev teams.
• Full professional proficiency in English and Hebrew