Customer Success Manager

We at Neolithics are developing disruptive technologies that revolutionize the entire food industry: from production to distribution. Our state-of-the-art inspection models examine tonnes of fresh produce more accurately and faster than anything else in the industry. Neolithics is reducing the cost of food. In addition, by reducing the food waste, we are decreasing the burden on the environment and directly answering the UN's Sustainability Goal of reducing global food waste by 50%, and thus also leading to greater food security for the impoverished. Join us at Neolithics to help the world.

Role Summary:

We are seeking a proactive and Strategic Customer Relations Executive to establish and lead the entire Customer Success/Relations domain within Neolithics. This Executive will be fully responsible for managing the strategic relationships with a limited portfolio of existing Key Accounts, ensuring their long-term success, retention, and expansion. This is a full-time role requiring high availability and the ability to effectively manage complex customer relationships remotely.

Key Responsibilities:

• Domain Ownership & Strategy: Define, build, and lead the Customer Success strategy, processes, and methodologies for the company.
• Executive Account Management: Manage strategic relationships with a dedicated portfolio of existing key customers (Key Accounts).
• Adoption & Retention: Drive adoption and ensure satisfaction and retention. Build long-term partnerships with customers.
• Onboarding & Support: Own the post-sale process, including onboarding, training, and ongoing support for customers.
• Strategic Insight: Utilize strong analytical skills to translate customer needs and feedback into actionable insights for internal teams.
• Remote Relationship Management: Effectively manage complex customer relationships and communications remotely, maintaining high availability.

Job Requirements:

• Languages: Full professional proficiency in Spanish and English – both written and spoken.
• Professional Experience:

-Minimum 3 years of experience as a Customer Success Manager or Account Executive.

-Advantage: background in the foodtech or agtech industries.

-Advantage: experience working with hardware-integrated products.

• Skills and Capabilities:

-Proven ability to manage customer relationships.

-Experience with onboarding processes, training and supporting customers post-sale.

-Strong analytical skills.

-Excellent communication, presentation, and interpersonal skills.

• Personal Attributes:

-Customer-oriented mindset with a passion for building long-term partnerships.

-Strong organizational skills and the ability to prioritize effectively.

-Proactive, problem-solving approach, with a strong sense of ownership.

-Commitment to full-time work and high availability to support global customers.