Technical Customer Success Manager (TCSM) – WinDriver

Responsibilities:

• Deliver technical webinars and live training sessions (in English) to educate customers and prospects.

• Provide hands-on technical support, including handling support tickets and troubleshooting PCI/PCIe/USB driver development with WinDriver.
• Conduct onboarding sessions for new customers to accelerate time-to-value.
• Collaborate with Sales and R&D teams to identify upsell opportunities and reduce churn.
• Monitor customer health metrics and provide regular reporting on adoption, satisfaction, and risk signals.
• Assist with technical content creation (blogs, knowledge base articles, guides, release notes).
• Gather and analyze feedback from customers to improve WinDriver documentation and product roadmap.
• Support POC (Proof of Concept) projects for product’s roadmap.
• Coordinate with R&D on escalated support cases and feature requests.
• Act as the voice of the customer internally, ensuring their needs influence product development

• Requirements

• 1st-degree graduate- computer science, Industrial engineering, Software Engineering or any other related field
• Experience in account management or customer success position at a technology company
• Excellent communication skills in English, both written  and verbally
• Other languages – an advantage
• Computer/Software knowledge – an advantage