Customer Success Manager

Description

Welcome to Zesty, a dynamic startup at the forefront of cloud optimization innovation!

Zesty’s Mission

Zesty is a startup company specializing in automated optimization solutions, aiming to help organizations reduce costs and enhance operational efficiency. The company offers a range of products designed for DevOps and FinOps teams responsible for managing cloud usage within organizations.

Position Overview

Zesty’s Customer Success Team is based in Israel. Our CSMs partner with customers to help them get the most value from Zesty's optimization platform and services. We focus on building strong relationships, driving retention and renewals, and ensuring customer satisfaction throughout their journey. As part of this cross-functional team, we work closely with Product, Support, Finance, and Sales to deliver positive outcomes — combining technical insight with proactive account management and customer advocacy.

Your Ownership Will Include

• Primary point of contact for SMB & Enterprise customers, driving long-term trust and partnership.
• Leading renewals and retention through proactive engagement and measurable value delivery.
• Conducting regular account and coverage reviews to highlight optimization results, cost savings, and opportunities for improvement.
• Monitoring account health to anticipate risks and take preemptive action.
• Partnering with Account Executives to identify and support cross-sell and upsell opportunities.
• Collaborating with internal teams (Support, Finance, Product, Sales, and others) to ensure smooth communication and resolution of customer needs.
• Maintaining awareness of ecosystem updates that could impact customer optimization strategies.
• Documenting insights and contributing to team processes and best practices.
• Strong team collaboration on customers and projects.
  
  

• 3+ years of experience in Customer Success, Account Management, or a client-facing role, ideally in a SaaS or cloud-focused company.
• Technical curiosity — ability to translate technical insights into business value.
• Proven ability to manage enterprise-level accounts and deliver retention results.
• High sense of ownership, accountability, and proactivity.
• Strong organizational skills with the ability to manage multiple priorities.
• Collaborative and comfortable working cross-functionally with technical and non-technical teams.
• Excellent communication skills in English (both written and verbal).
• Flexible working hours to align with US customer needs.
  
  

• Familiarity with Salesforce, or similar CRM/CS tools.
• Strong understanding of AWS or other cloud infrastructure concepts.
• Experience working in fast-paced or startup environments.
• Hebrew conversational skills a bonus.
  
  

• Diversity & Inclusion - Be yourself! We welcome employees from all backgrounds and have created a workplace where everyone can feel empowered.
• Transparency - Transparency: We share our success stories, failures, processes, numbers, and everything in between. If you want to know something that wasn't shared with you – just ask!
• One Team- We genuinely trust each other which enables us to act as one team working together toward the same mission. All team members are equally important
• Open Communication & Feedback -When facing challenges, we always look for fresh ideas and ways to overcome them and We embrace constructive feedback that can and should be given to anyone
• Ego is out at the door - Ego obscures and disrupts everything: the planning process, the ability to take good advice, and the ability to accept constructive feedback. We operate with a high degree of humility