Help Desk Technician

A leading company is seeking an experienced IT Support Technician to join the internal IT team and provide hands-on and remote support to users across the organization.

Responsibilities:

- Provide technical support to end-users (hardware/software/network)

- Manage and resolve tickets through SYS AID

- Handle user and system management in Windows environment

- Administer Office 365 and Active Directory

- Support communication equipment, antivirus, and organizational tools

- Perform basic network troubleshooting (IP, DHCP, VLAN)

Requirements:

- At least 1 year of experience in IT support (site support) – required

- Strong knowledge of Windows OS and Office365 applications – required

- Experience with AD / ENTRA / Intune – advantage

- Familiarity with communication equipment and security systems – advantage

- High-level English, strong interpersonal skills, ability to work under