Solution Architect

Job Description

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. 

HiBob is seeking an experienced Post sale (CS) Solution architect (CSA) to join our CS Solution Architects team. In this pivotal role, you’ll build close partnerships with Product, developing a deep technical understanding of HiBob’s platform - including permissions, data structures, authentication, and identity management, as well as its integration capabilities. Your expertise will position you as a trusted advisor, driving scalable, secure, and reliable solutions that enable successful implementations, ongoing client satisfaction, and long-term adoption.

As a Platform CSA, you’ll lead client engagements from a technical perspective, designing and supporting platform features, guiding architectural decisions, and ensuring seamless adoption. You’ll collaborate cross-functionally with Product, R&D, and Customer Success teams, as well as with HiBob’s customers’ HR teams, to deliver scalable and impactful solutions.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• 4+ years of experience in a technical, customer-facing role, such as Solution Architect, Implementation Manager, or Customer Engineer- preferably within the HR Tech or SaaS space (background in HR or HR Tech implementation is preferred).

• Proven background in designing and implementing Object oriented  data workflows across HR, payroll, or people-related systems.

• Experience supporting platform-level architecture discussions with customers, driving scalability, security, and operational efficiency, and demonstrating solid understanding of the software development lifecycle and system design best practices.

• Customer-Centric Problem Solver: Passionate about understanding customer challenges and translating them into scalable solutions.

• Cross-Functional Collaborator: Able to bridge technical and non-technical stakeholders - partnering effectively with Product, CSMs, and Enablement.

• Strategic & Proactive Mindset: Aligns short-term solution design with long-term platform scalability and resilience.

• Strong organizational skills, adaptability, and ownership mindset - thrives in a fast-paced, collaborative environment.

• Strong analytical and problem-solving skills.

Bonus

• SaaS Industry Knowledge: Experience with SaaS business model and experience working with subscription-based products.

• SalesForce (or an object oriented SAAS platform)  implementation or consultation experience 

• Familiarity with common HRIS systems (e.g., Success Factors, Workday, Bamboo) is an advantage.

• Knowledge or practical experience in AI technologies  is an advantage.

• Experience with tools like Slack, Salesforce, and Asana is an advantage.
  
  

What will you do? 

• Technical Consultation: Act as a trusted advisor to clients, Implementation Managers, and CSMs - providing expert guidance on core platform features such as permissions, data structures, authentication, and identity management. You’ll advise on best practices, configuration strategies, and platform setup to drive stronger engagement, adoption, and scalability.

• Strategic Partnership with Product: Collaborate closely with Product and R&D teams to ensure alignment between Customer Success and Product., amplifying the Voice of the Customer (VoC) and ensuring insights translate into meaningful platform enhancements. You’ll also play a key role in new feature releases, helping teams and customers maximize value from the system.

• Framework Building & Innovation:
   Design and implement strategic frameworks that support customer adoption and platform maturity - enabling consistent and  high-quality delivery. You’ll identify trends, document best practices, and turn successful approaches into scalable processes that empower both customers and internal teams.

• Enablement & Proactive Initiatives: Lead proactive initiatives to support delivery teams, strengthen technical expertise, and increase customers’ platform utilization. You’ll drive enablement programs, training sessions, and knowledge-sharing activities that position CSAs as trusted consultants.

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan

• We have a flexible hybrid working model

• Work from home allowance- to get your home office set up!

• Payment for sick leave from the first day

• 2 Social Impact days per year for volunteering

• Annual Headspace subscription and wellness benefits

• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme

• 10 bis or cibus/wolt- you get to pick!

• Transportation allowance

• Dog-friendly

• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

• Fun company and team social events (locally and virtually with our global teams)

• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter