Technical Customer Success Manager

Why Join Us?

We are looking for a highly skilled Technical Customer Success Manager (CSM) with a strong background in AI-driven security solutions to join our rapidly growing team. In this role, you will work directly with enterprise customers to ensure successful deployment, adoption, and ongoing value realization of our AI Security offerings. You will serve as a trusted advisor, combining deep technical expertise with a customer-first mindset to drive success in dynamic and complex environments.

Key Responsibilities

• Customer Onboarding & Adoption
• Lead technical onboarding, integration, and enablement of AI Security products within customer environments.
• Collaborate with Sales Engineers, Product, and R&D to ensure smooth deployments and early customer value.
• Technical Advisory & Support
• Act as the primary technical contact post-sale, guiding customers on best practices for securing AI pipelines, models, and data.
• Help customers optimize their protection and mitigate AI-related risks.
• Customer Advocacy
• Gather feedback from customers to inform product roadmap and influence future AI Security capabilities.
• Serve as the customer’s advocate internally to ensure their voice drives continuous improvement.
• Success Planning & Outcomes
• Develop success plans for key accounts, defining clear business objectives and measurable outcomes.
• Monitor usage, performance, and security posture of deployed AI systems; proactively identify risks or optimization opportunities.
• Collaboration
• Partner with Customer Support, Product Management, and R&D teams to deliver exceptional customer experiences.
• Create and share technical documentation, playbooks, and knowledge articles related to AI Security adoption.
  

• Education: B.S. or higher in Computer Science, Cybersecurity, Data Science, or related field.
• Experience: 3+ years in Customer Success, Technical Account Management, or Solution Engineering roles within cybersecurity, AI, or SaaS.
• Excellent communication, problem-solving, and project management skills.
• Comfortable engaging with C-level executives and technical teams alike.