Technical Account Manager

Overview

***This is an NBN Connect post on behalf of another organization.

Your Team:

We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills.

You’ll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. You’ll be joining a global team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact.

Working days are Monday through Friday

Your Impact:

• Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
• Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
• Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
• Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
• Develop custom code samples, technical documentation, and solution briefs tailored to customer workflows and integrations.
• Create scalable processes and playbooks that improve customer onboarding, success, and retention outcomes.
• Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.

Your Qualities:

• Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments.
• Exceptional communicator with a strong technical foundation and the ability to simplify complex concepts for diverse audiences.
• Deep experience working directly with global customers in a technical capacity – whether as a TAM, Sales Engineer, Solutions Architect, or similar.
• Strong technical knowledge of web and mobile development, including functional testing frameworks such as Selenium, Playwright, Appium, and Espresso.
• Comfortable with networking concepts (certificates, proxies, encryption) and CI/CD pipelines.
• Experience aligning technical stakeholders across Product, Engineering, and Sales teams to achieve customer outcomes.
• Familiarity with accessibility standards and tools is a plus, though not required.
• Comfortable creating technical content (e.g., demos, tutorials, internal KBs) and sharing knowledge both internally and externally.
• Able to manage multiple high-priority accounts with a proactive, solutions-first approach.
• Availability to work Monday through Friday

We’re based in Tel Aviv, 5 minutes from Hashalom train station and Yehudit light rail station, and we have our own parking lot. We work in a hybrid mode, with flexible working hours.