Technical Customer Success Manager

We’re looking for a proactive and technically savvy Customer Success Manager to join our team and support the rapid growth of AudioCodes Live Hub — a fast-evolving, cloud-native SaaS platform that empowers organizations to build and deploy advanced Voice AI solutions seamlessly connected to real-world voice channels.

If you’re passionate about customer empowerment, analytics, and automation, this role is for you. You’ll act as the bridge between our technical capabilities and customer success goals — driving onboarding, platform configuration, automation, and actionable insights across the Live Hub platform.

As a key member of the Customer Success function, you’ll be the operational backbone: designing automated experiences and conversational flows, driving product adoption, troubleshooting integrations, and maintaining excellent communication with both customers and internal teams to ensure a smooth, high-impact customer journey.

Key Responsibilities

• Manage customer interactions (via Intercom and email), providing hands-on technical guidance to help customers build Voice AI services and integrate them with their voice channels — collaborating closely with Support and R&D teams.
• Develop scalable onboarding templates, self-service materials, and automation workflows to streamline and optimize CS operations.
• Manage a portfolio of customers, owning the full lifecycle (B2C) from onboarding to renewal and expansion.
  
  

• Have 3–5 years of experience in Customer Success or Technical Account Management, ideally in SaaS, Voice, or AI platforms.
• Combine technical acumen and customer-facing excellence, confidently leading discussions backed by data and insight.
• Are a fast learner who thinks in systems, thrives on automation, and loves building efficient, intelligent workflows.
• Are highly organized, with the ability to manage onboarding, support, reporting, and product feedback in parallel.
• Bonus points for experience with conversational AI platforms, VoIP, AI bot frameworks, telephony-based SaaS, or building user communities around SaaS products.
  
  

• The opportunity to work with cutting-edge Voice AI technologies in a dynamic, fast-paced environment.
• Be part of a skilled, collaborative, and motivated team developing a rapidly growing SaaS platform.
• Enjoy the stability and global reach of an established tech leader.
• Career growth built in — work closely with senior CSMs and receive mentorship from experienced professionals.