Technical Support Manager – IoT & Security Solutions

One of our clients, a global technology company specializing in the development of advanced IoT and security systems that integrate hardware, software, communications, and cloud technologies, is looking to hire a Technical Support Manager to lead and scale its growing Support and NOC teams.

This is a unique leadership opportunity to take ownership of a multidisciplinary, mission-critical environment, establish and optimize support structures, and collaborate closely with R&D, Product, QA, and Operations teams to ensure exceptional service delivery to international customers.

What You’ll Do

• Lead, mentor, and develop a team of support engineers and NOC personnel.
• Manage Tier 1–3 technical support operations for global customers in a 24/7 environment.
• Troubleshoot complex system issues that combine hardware, software, and cloud components.
• Oversee version deployments, testing, and customer validation processes.
• Build and maintain the company’s support knowledge base and reporting frameworks.
• Collaborate with cross-functional teams to enhance processes and ensure timely issue resolution.
• Provide on-call support when required.

What We’re Looking For

• 2+ years of management experience in technical support or NOC leadership roles.
• 4+ years of experience supporting large-scale, web-based, or distributed systems.
• Strong technical background in multi-disciplinary systems (hardware/software) and experience working with global customers.
• Hands-on knowledge of SQL, APIs, and web technologies.
• Familiarity with support tools such as Jira Service Desk, Zendesk, or similar platforms.
• Excellent English communication skills, both written and spoken.
• Proven leadership, analytical thinking, and problem-solving capabilities.
• Willing to provide “On Call” support in 24/7 shifts and during weekends when required
• Willing to travel to customers when necessary

Why Join

Join a dynamic organization where innovation and impact meet. This is a key leadership role offering high visibility and the chance to build and scale a mission-critical support function from the ground up.

Company location: Tel Aviv Rotchild (1 day from home)

Number of employees: 150

This position reports to: Director of CSM