Help Desk Technician

Role Overview

We’re looking for a motivated and service-oriented Help Desk Technician to join our IT team at Pango. In this role, you’ll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the company’s systems and tools.

Reporting to: IT Manager

Key Responsibilities

• Handle incoming tickets in the Helpdesk system and provide timely, professional support.
• Offer end-user technical assistance for computers, peripherals, and organizational software.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Install and configure operating systems and company applications.
• Maintain workstations, basic network connectivity, and communication equipment.
• Document issues, solutions, and follow-up actions according to team procedures.

Requirements:

• 1-2 years of experience in help desk \technical support or a similar role.
• Solid understanding of Windows and Mac operating systems.
• Experience with Microsoft 365 (Exchange, SharePoint, Teams), and corporate networking (VPNs, Wi-Fi, firewalls).
• Strong service orientation and problem-solving skills.
• Excellent communication and interpersonal skills.
• A proactive, detail-oriented mindset and strong sense of ownership.
• Ability to work independently as well as part of a collaborative team.
• Eagerness to learn and grow within a dynamic tech environment.

Advantages:

• Experience with IntuneMDM.
• Familiarity with Jira or other ticketing systems.