US Customer Success Manager

About Us

We create solutions that empower IP businesses to collaborate with global partners in a way that creates the results they desire. Our vision is to create an industry in which IP professionals have all the information they need to build successful relationships with their partners, globally.

Location

We are located in the Azrieli Office building in Modiin, right next to the Azrieli Mall and just steps away from the train station!

What you will be doing:

As a Customer Success Manager, you’ll be the main point of contact for our key clients, building strong, lasting partnerships. You’ll focus on nurturing relationships, addressing concerns, and identifying opportunities for growth and retention. You’ll also play a pivotal role in driving account expansion, identifying upsell and cross-sell opportunities, and contributing to overall revenue growth by aligning client success with commercial outcomes.

You’ll work closely with internal teams and external partners to ensure a seamless, high-quality experience for our clients. Using data to monitor satisfaction, track agreements, and understand client behavior, you’ll help drive value, retention, and revenue.

Who are you?

You’re customer-focused, proactive, and commercially minded. You love building relationships, solving problems, and helping clients succeed. With strong communication and people skills, you thrive in fast-moving environments, use data to guide decisions, and manage multiple priorities with confidence.

Key Roles and Responsibilities:

• Serve as the main point of contact for key clients, building and maintaining long-term partnerships.
• Understand client needs, identify pain points, and ensure satisfaction and retention.
• Identify and implement strategic growth and upsell / cross-sell opportunities.
• Collaborate with internal teams to deliver a seamless customer experience.
• Monitor account health, proactively address risks and opportunities.
• Analyze customer data to track performance, revenue, and satisfaction.
• Maintain oversight of client agreements and deliverables.

Requirements:

• 3–6 years of experience in B2B/B2C Customer Success (must have CS experience)
• Proven record of achieving retention and growth targets
• Strong communication, problem-solving, and relationship management skills
• Commercial mindset and analytical approach
• Basic Excel and data analysis skills; understanding of CS metrics
• CRM experience required (HubSpot – advantage)
• Excellent English; additional languages are an advantage
• Full-time, based in Israel
• Schedule: Mon–Fri, (9 hour work day, US Hours, 11am-8pm, Friday half-day)
• Hybrid: 3 days in office (Mon, Tue, Thu), 2 days WFH
• US hours, with occasional morning responses
• Willingness to travel abroad 2-3 times per year for conferences or client meetings

Desires Characteristics:

• Strong collaborator and relationship builder
• Analytical, proactive, and results-driven
• Team player with a positive, “can-do” attitude
• Able to prioritize and perform under pressure