Senior Customer Success Manager

About the Company:

A global B2B SaaS company working with enterprise customers across multiple regions. The company develops advanced technology solutions that support complex business processes and data-driven decision-making. The environment is dynamic, fast-paced, and customer-focused.

About the Role:

We are seeking a Senior Customer Success Manager to manage strategic customer relationships and drive long-term value. This role involves close collaboration with enterprise clients, ownership of post-sales engagement, and responsibility for ensuring successful adoption and ongoing satisfaction.

Key Responsibilities:

Act as the primary point of contact for assigned customers and build strong, trusted relationships. Understand customer objectives and support them in maximizing value from the platform. Lead periodic business reviews and communicate insights to senior stakeholders. Work cross-functionally with internal teams to address customer needs and support ongoing success. Identify opportunities for account growth and expansion. Be available to support urgent customer needs when required.

• 4+ years of experience in a customer success or account management role, with a strong focus on SaaS solutions.
• Proven experience working with global B2B clients, understanding their complexities and expectations.
• Strong communication and presentation skills, with the ability to deliver QBRs, EBRs, and Steering Committee meetings effectively.
• Willingness to work flexible hours, including occasional weekends, to handle urgent customer matters.
• Fluent in English, with excellent interpersonal and relationship management skills.
• Analytical mindset with the ability to interpret data and drive insights that lead to actionable outcomes.
• Bachelor’s degree in business administration, industrial engineering, economics, or a related field.
• Proactive, organized, and detail-oriented, capable of managing multiple priorities in a fast-paced environment.
• A passion for customer success and a commitment to delivering exceptional service.