Senior Customer Success Manager

About Ubeya

Ubeya is a leading SaaS B2B platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship.

Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces.

The Role

We are seeking a dynamic and experienced Senior Customer Success Manager to join our team. In this role, you will act as a trusted business advisor and strategic partner to our clients, helping them maximize value from Ubeya’s solutions. You’ll play a pivotal role in expanding client activity, driving commercial growth, and becoming their go-to resource for day-to-day operations and strategic needs.

What You'll Do

• Act as a trusted partner to clients, understanding their business goals and aligning Ubeya’s solutions to deliver measurable outcomes.
• Build and maintain trusted relationships with key stakeholders, positioning Ubeya as an essential part of their daily operations and decision-making processes.
• Proactively identify and execute upsell and cross-sell opportunities to drive account expansion and revenue growth.
• Plan, build and lead Executive Business Reviews (EBRs) to showcase value delivery, share success stories, and drive alignment on strategic priorities.
• Provide personalized training and support, ensuring clients maximize the platform’s potential and stay up to date with new features.
• Monitor client satisfaction, address issues promptly, and ensure long-term retention and success.
• Collaborate with Sales, Product, and Support teams to deliver seamless customer experiences and meet commercial objectives.
• Enterprise account experience is considered a strong advantage
  
  

• Proven track record of driving business outcomes, expanding client activity, and achieving commercial growth in a SaaS or B2B environment.
• 4+ years of experience in Customer Success Management or similar roles.
• Experience in HR tech or working with solutions for large-scale environments (e.g., stadiums) is a strong advantage.
• Strong analytical and problem-solving skills, with the ability to align technical solutions to business goals.
• Exceptional communication and relationship-building skills, with advanced written and spoken English.
• Thrive in a fast-paced, dynamic environment while managing multiple client relationships effectively.
  
  

• Opportunity to work on innovative projects that impact hundreds of thousands of users daily.
• Collaborative and dynamic work environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.