Enterprise Customer Success Manager

At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for an Enterprise Customer Success Manager to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

About The Role

As a trusted advisor to our VIP clients in EMEA, you’ll act as the voice of AppsFlyer and the voice of the customer. You’ll help them grow, guide them through challenges, and ensure they’re successful every step of the way.

What You’ll Do

• Manage top-tier clients on all levels: technical, business, support, and product
• Be the go-to expert on new feature releases and help clients adopt them
• Collect and share client feedback with Product and R&D
• Conduct client training and webinars
• Identify upsell opportunities and support retention strategies
• Collaborate with Sales, Product and Marketing to expand presence in your region
  
  

• 3+ years of experience as a Customer Success Manager (SaaS company is mandatory)
• Background in digital marketing (mobile/app marketing is a strong advantage)
• Advanced written and spoken English
• Technical and analytical mindset
• Strategic thinker with strong business development instincts and a focus on fostering long-term, value-driven relationships with clients
• Experience working in fast-paced environments
• Willingness to travel a few times a year
• Experience in gaming companies is an advantage
  
  

• Introduced by an AppsFlyer team member
• Product management sense/familiarity
• Technical experience with SDKs, APIs, SQL, and Mobile Measurement Partners
• Additional languages - especially Spanish