Support Engineer - Night Shift

Diversion is a version control for the creative industries. Our clients range from game developers and video production teams to VR creators, 3D visualization experts, and animation studios. They trust Diversion for its seamless scalability, intuitive interface, and exceptional real-time collaboration features. We are excited to introduce the world’s first fully cloud-based version management solution.

Our mission is to simplify and accelerate software and entertainment creation by delivering powerful, easy-to-use, and universally accessible tools. We are a VC-funded, Y Combinator alum startup established by experienced entrepreneurs, with a team of exceptional engineers. Our team aims to make a significant impact in the tech industry and we are looking for a highly motivated and technically sharp Night Shift Support Engineer to join our growing team. This is a unique opportunity to break into the tech world through a role that sits at the intersection of engineering and customer success, with a strong potential to grow into an R&D role over time, based on performance.

In This Role, You’ll

• Investigate and troubleshoot complex technical issues using logs, monitoring tools, and direct queries across systems like AWS, MongoDB, and MySQL
• Work closely with engineering to escalate and solve technical challenges
• Develop a deep understanding of Diversion’s system architecture and components
• Interact directly with customers to understand, document, and support their technical needs
• Help improve internal tools and processes to make support more efficient and scalable
  
  

• Relevant military tech experience or a B.Sc. in Computer Science or related field
• Strong analytical and problem-solving skills
• The ability to dive into technical details and learn fast
• High-level communication skills, especially in technical contexts
• Unreal Engine training
• Familiarity with cloud environments (AWS – a plus)
• Basic experience querying databases (MySQL, MongoDB – a plus)