Support Engineer

Support Engineer

• Customer Support
• Migdal Haemek
• Full-time

Description

• Communicating the requirements of customer needs to the R&D, from spec definition to final release to customer
• Defining product properties – Ease of use, GUI, improvements.
• New features definition from definition to release.
• Training and continuous relationship with customers in analysis of system applicative problems
• Application support/post sale for optical scanning systems installed at customer's site.
• Support the global territories technical teams
• Writing documentation for support and training in English
• Support new and existing systems abroad

Requirements

• BSc Degree or Practical Engineer in Mechanical Engineering /Electrical Engineering / Computer Engineering
• Two years’ experience (or more) as Integration engineer /support engineer/service engineer/application engineer in the semiconductor industry.
• Willing to travel abroad when it will become relevant (1-2 trips per Quarter).
• Working with various company interfaces – R&D, Manufacturing
• Fluent English (oral and written) – Must