Customer Support Representative

Customer Support Representative

We are looking for a Customer Support Representative who will play an integral role in providing professional assistance and delivering outstanding service to our customers in Israel and worldwide. You’ll help create an exceptional customer experience and contribute to the long-term success of our clients and our company.

Role Description

As a Customer Support Representative, you’ll ensure our customers receive timely, accurate, and empathetic support. You will help build strong relationships, reduce churn, and contribute insights that improve our products and services.

Responsibilities

• Serve as the first point of contact for customer inquiries and requests.
• Provide professional, clear, and accessible support across multiple communication channels.
• Communicate solutions effectively and ensure issues are resolved promptly.
• Contribute to and enhance the company’s knowledge base.
• Lead or support initiatives to improve automation and streamline support processes.
• Manage multiple tasks efficiently while maintaining a high level of customer satisfaction.
• Collaborate closely with Product, Marketing, and other teams to share feedback and insights.

Requirements

• Previous experience in customer support or customer service within a SaaS or software company — required.
• Proven ability to manage multiple tasks and projects effectively while meeting performance goals.
• Strong teamwork and collaboration skills, combined with the ability to work independently and take ownership.
• Excellent verbal and written communication skills.
• Fluent Hebrew and English (spoken and written) — required.
• Experience with the Arbox platform — an advantage.
• Background or experience in the fitness industry — an advantage.
• Experience with tools such as Jira, Intercom, or HubSpot — a strong advantage.