Senior Strategic Account Manager – International Focus | Customer Success Leadership

We’re looking for an experienced Strategic Account Manager to lead key international client relationships and drive excellence across our global operations.

This is a high-impact leadership role for someone with strong customer success expertise, business and financial acumen, and the proven ability to stabilize, strengthen, and grow complex client partnerships through data-driven strategy and operational precision.

You’ll work directly with senior management, managing large-scale accounts across multiple time zones, and play a pivotal role in delivering measurable business results.

About the Role

You’ll oversee a diverse portfolio of strategic global clients — spanning Australia and New Zealand in the early morning through to the U.S. in the evening — ensuring consistent service, transparency, and performance.

This position combines relationship leadership, business analysis, and strategic problem-solving at the highest level.

Key responsibilities include:

• Leading and strengthening partnerships with major international clients, ensuring excellence and long-term success.
• Managing a large-scale, data-driven portfolio with complex requirements and high performance objectives.
• Reporting directly to senior leadership, providing insights, analysis, and growth recommendations.
• Implementing customer success and retention frameworks that enhance satisfaction, efficiency, and loyalty.
• Managing the financial, operational, and contractual dimensions of client accounts with precision.
• Leveraging CRM, Excel, and AI-based tools (including GPT and automation systems) to optimize workflows and reporting.
• Collaborating cross-functionally with marketing, finance, product, and operations teams to ensure alignment and impact.
• Acting as a strategic liaison during moments of change, ensuring smooth transitions and continued client confidence.

What We’re Looking For

• Proven experience in strategic account management or customer success across international markets.
• Strong record in building trust, delivering results, and managing complex client relationships.
• Financially minded, analytical thinker with experience managing KPIs, profitability, and operational efficiency.
• Advanced Excel and CRM skills; experience with automation or AI tools is an advantage.
• Solid understanding of trade, contracts, and business operations.
• Excellent communication, organization, and problem-solving abilities.
• Fluent English (near-native); additional languages a plus.
• Flexible working hours to engage clients across global time zones (APAC, Europe, U.S.).

Why Join Us

• A strategic, visible role reporting directly to senior management.
• Opportunity to shape key client relationships and global growth strategies.
• Meteoric promotion for the right candidate – exceptional performance is recognized and rewarded.
• A collaborative, fast-paced, and international work environment.
• Work with forward-thinking teams using cutting-edge technology and global business tools.

If you’re ready to lead, deliver results, and build powerful global partnerships — we’d love to hear from you. Apply now with your CV and salary expectations.