Head of Customer Success

BYC provides solutions for a variety of startups and growing companies.

One of our Clients is a fintech Company

Position Summary

As the Head of Customer Success, you’ll be at the heart of building and scaling our customer success operations. Reporting directly to the COO & Co-Founders, you will shape how Celery engages customers, from the onboarding call to ongoing delivery of exceptional value. You’ll be hands‑on with clients, internal teams, and leadership, ensuring every customer not only gets measurable value from the Celery platform but also becomes a long‑term advocate, directly driving retention, expansion, and revenue growth

Qualifications

Professional Background:

● 5+ years of experience in B2B SaaS, at least 2 years building CS processes or playbooks, focusing on strategic customer engagement. fintech experience preferred

● Previous experience in a finance-related role - ideally a CPA or similar

● Experience working with enterprise or mid-market customers (bonus: healthcare or financial operations)

● Strong customer-facing experience with a proven ability to build trust, manage relationships, and represent the company externally

Skills & Experience:

● English Mother tongue level (written and verbal) - Must

● Strong analytical and problem-solving skills

● Able to manage multiple tasks and priorities in a fast-paced environment

● Excellent interpersonal and collaboration skills

● Proficient in CRM tools and customer success platforms (bonus: Hubspot)

● Independent and self-motivated

What We Offer

● The opportunity to build and lead foundational CS practices