Customer Success Manager

Payouts.com is redefining how enterprises and SMBs manage vendors and payouts. We’re building the financial infrastructure of the future — API-first, AI-native, and globally connected. 

We’re not looking for “just another support manager.” We are looking for someone who owns customer success from end-to-end, encompassing onboarding, integrations, support, and long-term growth. You’ll be the trusted advisor to our clients, ensuring they succeed at every stage. 

We value ownership, client obsession, and technical problem-solving: 

● Lead onboarding and integrations, including API/ERP setups and go-live success. 

● Build deep client relationships, driving adoption, retention, and growth. 

● Proactively identify and execute on upsell and cross-sell opportunities to expand account value. 

● Provide hands-on support (Tier 1–3), troubleshooting issues via Intercom and Jira. 

● Act as the voice of the customer with Product & R&D, shaping our roadmap. 

● Run account reviews and QBRs to showcase value and identify growth opportunities. 

What We’re Looking For 

● 2–3 years in Customer Success / Account Management (B2B SaaS/Fintech a plus). 

● Technical experience with APIs, onboarding, and ERP systems. 

● Familiarity with Intercom, Jira, and client-facing troubleshooting. 

● Strong communicator with the ability to juggle multiple projects at once - planning timelines, tracking progress, coordinating across teams, and driving seamless execution from kickoff to delivery. 

● A startup mindset: a self-starter with a strong “can-do” attitude, who thrives in a fast-paced, high-growth environment. A collaborative team player and proactive problem-solver with a passion for delivering results. 

● Native-level English – a strong advantage. 

Why Join Us? 

We’re a team that values autonomy, sharp thinking, and building things the right way- fast 

● Work closely with senior industry leaders and gain exposure to high-level decision-making. 

● Be part of an innovative, AI-driven environment that shapes the future of fintech. 

● Build strong client partnerships in a fast-growing fintech startup. 

● Be at the center of product, R&D, and customer experience. 

● Join a team that values ownership, autonomy, and real impact. 

How to Apply 

Send your CV to [email protected] 

(mention "Customer Success Manager" in the subject line). 

Together, we’ll shape the foundation of payout automation for the AI era.