Customer Success Manager

We're Hiring: Customer Success Manager | SaaS • Data Services • Account Management

A fast-growing B2B SaaS and data services company is looking for a Customer Success Manager (CSM) with strong analytical skills and customer-facing experience. This role owns the customer journey end-to-end: onboarding, account management, retention, and growth.

Responsibilities:

• Act as the primary customer advocate, managing strategic accounts and technical requests
• Lead onboarding, account setup, and user management
• Conduct business reviews, track health metrics, and identify upsell / cross-sell opportunities
• Collaborate with Sales, Product, Engineering, and Finance to deliver value
• Monitor adoption, manage escalations, and drive customer retention
• Use CRM systems (Salesforce, HubSpot, Gainsight, Zendesk) and Excel / SQL for insights

Requirements

• 3–5 years in Customer Success / Account Management within SaaS or data services
• Bachelor’s in Computer Science, Industrial Engineering, or related field
• Strong Excel proficiency – required; SQL – advantage
• Familiarity with web technologies / JavaScript – advantage
• Fluent English; Spanish or French – advantage
• Highly organized, proactive, and skilled in project management, customer advocacy, and cross-functional collaboration

👉 Join a fast-growing SaaS company where your skills in customer success, data-driven products, and account management will directly impact growth.