Salesforce Project Manager

Responsibilities:

· Primary point-of-contact within Professional Services, for all project related activities. Ultimately responsible for ensuring a successful implementation

· Resource Management: Coordinate activities of the project team and customer from project inception through successful completion

· Integration Management: Devise initial project plan, monitor the execution of various activities and coordinate any changes

· Cost Management: Manage and track project budget, utilization and other project-related costs

· Time Management: Manage and track resource scheduling, and project time utilization

· Scope Management: Manage changes to project scope, through a formal change management policy

· Project Communication: Track progress and report status internally and to clients throughout the project life cycles

· Risk Management: Identify, analyse, and respond to project risks, as they occur

· Quality Management: Lead quality acceptance activities, for each of the project milestones

· Participate in, and co-lead, the Functional Requirements Workshop / Project Kick-off Meeting. Draft the Functional Requirements Specification for the project

Coordinate transition from Professional Services to on-going Support, at the completion of the project

Required Skills and Qualifications:

· At least 2 years’ experience in leading Salesforce projects.

· At least 1 year experience in Salesforce Implementation.

· B.S./M.S in Computer Science, Operations Research, Industrial Engineering or equivalent

· Ability to maintain excellent colleague and customer relationships

· Experience managing Full Life Cycle Solution Delivery projects

· Familiarity with Risk Management and Quality Management

· Experience anticipating problems and initiating corrective action

· Excellent written and verbal communication skills

· At least 2 years’ experience in a team-leading role with direct responsibility for managing the activities (task assignments, budgets, schedules, etc.) of three or more team members.

· Prior experience should include some technical skills such as customer software development, systems integration, software quality assurance, product development or similar

· Familiarity and knowledge of ERP/CRM systems preferred

· Familiarity with the service industry, scheduling or logistics is a big plus